The digital age that we live in has automated many redundant tasks in our lives, brought people in different time zones to work together as one, and allowed for many repetitive tasks to be automated.
What it hasn’t prepared us for directly is how to handle the wild cards dealt out by the world in the form of natural disasters, global issues and most recently the COVID-19 pandemic.
The novel Coronavirus while disrupting many industries and their work lifecycle, has forced many others to adapt a more digital and remote approach to keep up the work.
So how can you adopt and lead the digital transformation through times that are unprecedented in our current era?
More specifically how can you carry out a seamless, effective digital transformation when almost all of your team is self isolating at home?
To start with, what digital transformation layers can we jump on, in and out of isolation?
Following are examples of what could be rolled out:
With the availability of Managed Security Services, we have options to establish assurance when it comes to monitoring, identifying and analysing various activities happening against your company’s network, databases, websites, application, servers and the entire infrastructure supported by a mobile workforce.
This will make sure that no matter where your employees are, or what network they’re working from, there won’t be any malicious activity against the company’s network.
As more and more data breaches and attacks are happening, privacy and security should be kept as one of the top priorities.
2. Intelligence and Analytics
Providing Management Teams a single platform from where you can produce and/or manage all reports regarding sales, finance, budgets, forecasts, and more.
While on the same hand employees can remotely gather and analyse data being gathered by job-specific applications.
At the heart of any digital transformation lies the data and the solutions that are generated from it.
It brings tools like Office365, Microsoft Power BI, Azure and Dynamic 365 to create and streamline solutions, improve company performance and retain customers.
3. Health and Mental Accountability
Early studies have shown that the COVID-19 pandemic has and will cause negative effects on the mental health of people all over. To combat this issue, HR together with other management peers should be proactive in providing the necessary support and health checks for the employees.
Consider developing custom health and mental applications that can assist in identifying the pressing health needs of employees and company supported health checks.
4. Process Improvements through AI
AI powered bots and customised applications, many of us know today to eliminate and automate redundant tasks that take up too much time but need to be done.
One of the main aspects of a digital transformation entails getting rid of all those processes and tasks that eat up too many resources and add to the operational expense of your company.
AI has streamlined many processes by focusing on tasks that need urgent attention and resources.
5. Flexible File Storage
You can create a complete backup that meets Governance regulations and company requirements while being secure and completely customised. What is more, you can create central and distributed repositories for different teams that can be accessed by them.
Bespoke solutions can be developed to mitigate all the data storage and recovery issues that may arise during a digital transformation in isolation or outside of it.
Data mobility and portability provides complete control and management of backup jobs for all operations.
6. Unified Workspace
The ability to replicate a uniform workspace when the team is available remotely asks for solutions that tackle all technical issues that occur with communication and collaboration across all teams.
With desktop and mobile applications; a unified workspace experience can be rolled out throughout all departments with much available support to help deal with issues that occur across all major platforms.
All channels of communication and collaboration are hosted on the cloud to provide an enterprise solution that is seamless and efficient.
For those with solutions implemented, worth checking how secure and compliant you are?
7. Customer Service
With an ongoing pandemic, customer services need to be on top of their game to ensure that there aren’t any hiccups while managing queries coming at a single yet scalable contact centre, with 24×7 support.
Being able to establish remotely (Australia-local) and readily available customer services teams, without roadblocks affecting the performance of your infrastructure and organization, I believe is achievable.
A good NOC/help desk provides support options for single tasks or 24/7 monitoring and solutions to these enabled teams.
For years, digital transformation has been a buzzword bounced by many experts in all businesses that reflected the future of the way they will operate. I think a lot of us can agree that this is happening now, but alarmingly late for some.
In 2019, Forbes estimated that more than 70% of businesses have had a digital transformation strategy in place to grapple with the needs of the fast-paced changing landscape of every industry.
With disruptors arising in every niche, having a digital transformation strategy will decide who survives and how well… such as this season we’re currently in.